Shipping policy

Everything in the palace ships from our fulfilment partner. Here is exactly what to expect once you place an order.

Order processing

Orders are processed within 1-2 business days. You will get a confirmation email straight away, then a second email with tracking once your parcel leaves the warehouse.

Delivery times

Standard delivery is typically 8-15 business days after processing. Peak seasons, customs checks and remote addresses can push this out further.

Shipping costs

Shipping is calculated at checkout based on your delivery address. The total you see before you pay is the total you pay.

Split shipments

If you order more than one item they may arrive in separate parcels on different days. This is normal and you are never charged extra shipping for it.

Tracking

Tracking numbers can take a few days to go live after they are issued. If your tracking has not updated after 7 days, get in touch and we will chase it for you.

Addresses

Please double-check your shipping address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we can reship it once return postage is covered.

Lost or damaged parcels

If your order turns up damaged, or does not turn up at all, contact us with your order number and photos where relevant and we will arrange a replacement or a refund.